They were very courteous over the phone whenever we spoke about the potential work to be done. Our 21 year old water heater wasn't heating quite as much as it used to. Dave came out to the house to take a look. He said he could try to repair it but with it being so old I wasn't shocked when he suggested just replacing it. We scheduled the install and the cost of that visit applied to the install price.
On the day of install Dave arrived a little early to the appointed time, which is 100% fine by me. He got the old water heater out, replaced an old shutoff valve, and installed the new water heater in about 3hrs.
The new water heater was delivered right to the house and Dave exchanged the old for the new with the courier (who was really funny).
Dave showed me how the new one works and where the gas and water shut off valves are located before he left. He didn't leave a mess when he left either.
We just had the work done so hopefully it all works just as well as the old for another 21 years.
FYI they offer a pay in cash discount. Always confirm prices and discounts prior to work being done.